Effective Date: June 24, 2026 | Last Updated: June 27, 2026
Welcome to NexDeys (OPC) Private Limited ("NexDeys", "Company", "we", "our", or "us").
These Terms & Conditions ("Terms") govern your access to and use of the NexDeys mobile application, website, software, APIs, and all related digital services (collectively referred to as the "Platform").
By creating an account, accessing the Platform, browsing the Platform, listing services, making a booking, accepting a booking, making a payment, or otherwise using any feature of the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, Refund & Cancellation Policy, Vendor Agreement (where applicable), and all other policies published by NexDeys from time to time.
If you do not agree with these Terms, you must immediately discontinue use of the Platform.
Unless the context otherwise requires:
"Company", "NexDeys", "we", "our", or "us" means NexDeys (OPC) Private Limited, a company incorporated under the Companies Act, 2013.
"Platform" means the NexDeys mobile application, website, APIs, software systems, vendor portal, customer portal, administrative dashboard, and all associated digital services operated by the Company.
"User" means any individual or entity accessing or using the Platform, including customers, visitors, registered users, and prospective customers.
"Vendor" means an independent business, sole proprietor, company, partnership, workshop, garage, detailing studio, washing centre, service centre, technician, mechanic, or any service provider registered on the Platform.
"Booking" means any appointment, reservation, service request, quotation request, or scheduled service initiated through the Platform.
"Service" means any automotive, vehicle care, maintenance, repair, inspection, roadside assistance, detailing, washing, cleaning, servicing, diagnostics, accessories, or any other service listed by Vendors through the Platform.
"Platform Fee" means the technology and convenience fee charged by NexDeys for facilitating bookings and providing marketplace services.
"Reservation Amount" means any advance amount collected for confirming a booking, reserving a service slot, or securing an appointment.
"NexCash" means the promotional wallet, reward, cashback, referral, or loyalty mechanism operated by NexDeys from time to time.
NexDeys is a technology-enabled marketplace platform designed to simplify the discovery, comparison, booking, payment coordination, and management of automotive and vehicle-related services.
The Platform enables customers to discover and book services offered by independent Vendors while providing Vendors with technology tools to manage bookings, customers, schedules, payments, and business operations.
NexDeys continuously develops technology intended to improve booking efficiency, reduce waiting time, enhance customer convenience, increase operational transparency, and support the growth of automotive service businesses.
NexDeys operates solely as a technology marketplace and intermediary platform.
Unless expressly stated otherwise, NexDeys:
The Platform merely facilitates communication, discovery, booking, payment coordination, scheduling, customer support, operational transparency, and other digital marketplace services between Users and independent Vendors.
Each Vendor remains an independent business solely responsible for the services it offers.
The Platform allows Vendors to create, publish, modify, and manage their own service listings.
Services available through NexDeys are dynamic and may change over time depending on Vendor offerings.
Without limitation, Vendors may offer services relating to:
The appearance of a service on the Platform does not imply that NexDeys itself provides, endorses, certifies, or guarantees such service.
To use the Platform, you must:
If you are using the Platform on behalf of an organisation or business entity, you represent that you have the authority to bind that organisation to these Terms.
NexDeys reserves the right to refuse access to the Platform or terminate accounts where eligibility requirements are not satisfied.
Certain features of the Platform require registration.
Users agree to:
Users are responsible for all activities conducted through their accounts unless such activity results solely from a security failure attributable to NexDeys.
NexDeys reserves the right to verify user information through OTP verification, identity checks, fraud detection mechanisms, or other reasonable verification processes.
Vendors may be required to provide business information, identity verification documents, banking details, tax information, licences (where applicable), and other information necessary for onboarding.
Submission of documents does not guarantee approval.
NexDeys reserves the right to approve, reject, suspend, or terminate Vendor registrations at its sole discretion, subject to applicable law and principles of fairness.
Vendor approval may depend upon:
Vendor onboarding may be reviewed periodically, and Vendors may be required to submit updated information to continue using the Platform.
Users and Vendors are responsible for safeguarding their account credentials.
You must not:
NexDeys may suspend or restrict access where unusual login activity, suspected fraud, or security risks are detected.
NexDeys operates a technology-based appointment and booking system intended to improve convenience and reduce uncertainty associated with obtaining vehicle-related services.
Bookings are subject to:
Submission of a booking request does not guarantee confirmation.
A booking is considered confirmed only after confirmation is communicated through the Platform.
Displayed waiting times, service durations, queue positions, and estimated completion times are estimates only and may vary due to real-world operational circumstances.
Depending upon the nature of the booking, NexDeys may require:
Bookings may be declined, cancelled, modified, or rescheduled due to Vendor availability, operational constraints, suspected fraud, payment failures, force majeure events, or other reasonable circumstances.
NexDeys will make commercially reasonable efforts to notify Users of material booking changes through the Platform.
Each Vendor independently determines the pricing of the services offered through the Platform unless otherwise agreed with NexDeys under a separate written arrangement.
The total amount payable by the User for a booking shall be displayed on the checkout page prior to payment confirmation. By confirming a booking, the User agrees to pay the total amount displayed.
The final payable amount may include, where applicable:
The internal commercial arrangement between NexDeys and its Vendors, including commissions, settlement arrangements, incentives, commercial discounts, or revenue-sharing mechanisms, constitutes confidential business information and shall not form part of the User's agreement with NexDeys.
Prices displayed on the Platform may differ from prices independently offered by Vendors through their own offline or online sales channels. Vendors remain responsible for determining the pricing of their services unless otherwise contractually agreed with NexDeys.
NexDeys may charge a Platform Fee for facilitating bookings through the Platform.
The Platform Fee represents consideration for the technology infrastructure, booking management system, customer support, digital marketplace services, payment facilitation, operational tools, and related services provided by NexDeys.
The applicable Platform Fee, if any, shall be disclosed to the User before the booking is confirmed.
Platform Fees may vary depending upon:
Unless otherwise required by applicable law or expressly stated in the Refund & Cancellation Policy, Platform Fees are non-refundable after successful booking confirmation.
All applicable taxes shall be charged and collected in accordance with the laws of India.
Where required by applicable law, Goods and Services Tax (GST) or any other statutory taxes may be included in or added to the total amount payable by the User.
Tax invoices or other applicable tax documents shall be generated in accordance with legal requirements.
Users acknowledge that:
Nothing contained herein shall prevent NexDeys from modifying its tax collection mechanism in accordance with future legal or regulatory requirements.
The Platform may support one or more of the following payment methods:
Availability of payment methods may vary depending upon location, Vendor, payment partner, technical availability, or regulatory requirements.
Payments made through the Platform may be processed using authorised third-party payment gateway providers.
NexDeys does not store Users' complete debit card numbers, credit card numbers, CVV numbers, banking passwords, UPI PINs, internet banking credentials, or other confidential financial authentication data.
Payment authorisation, transaction processing, settlement confirmation, and banking communication may depend upon third-party financial institutions and payment partners.
NexDeys shall not be responsible for delays or failures caused solely by:
To facilitate marketplace operations, payments collected through the Platform may be settled using automated marketplace settlement mechanisms.
Depending upon the payment method and booking configuration, settlement may occur:
Users acknowledge that the settlement mechanism adopted by NexDeys is an internal operational process and does not alter the independent contractual relationship between the User and the Vendor regarding the underlying service.
Vendors acknowledge that settlement timelines may depend upon banking systems, payment gateway partners, verification requirements, fraud reviews, regulatory obligations, and operational processing.
For selected bookings, NexDeys may allow Users to confirm a booking by paying only a Reservation Amount instead of the entire booking value.
The Reservation Amount secures the booking slot and confirms the User's intention to utilise the booked service.
Where applicable, the remaining balance may be payable:
Payment of the Reservation Amount does not relieve the User from the obligation to pay the remaining balance for services successfully rendered.
Failure to pay the remaining amount may result in cancellation of bookings, account restrictions, recovery proceedings where legally permissible, or other actions under these Terms.
Requests to modify bookings shall remain subject to:
NexDeys does not guarantee that requested modifications can always be accommodated.
Where booking modifications result in changes to pricing, Users shall be informed of the revised amount before confirmation.
Cancellation of bookings shall be governed by the NexDeys Refund & Cancellation Policy available on the Platform.
Cancellation eligibility, cancellation timelines, refund eligibility, Reservation Amount treatment, Platform Fee treatment, and no-show consequences shall be determined in accordance with that policy.
Nothing contained within this section limits any statutory consumer rights that cannot lawfully be excluded.
To maintain booking integrity and reduce fraudulent disputes, NexDeys may require Users to verify successful completion of services through One-Time Password (OTP) verification or any other authentication mechanism designated by the Platform.
Where OTP verification is required:
Repeated misuse of OTP verification, including false completion confirmations or fraudulent disputes, may result in investigation, account restrictions, suspension, or permanent removal from the Platform.
A booking may remain incomplete where:
NexDeys reserves the right to suspend booking confirmation until successful payment verification is completed.
Users should not assume that a booking has been confirmed merely because payment has been initiated.
Only booking confirmations generated through the Platform shall constitute valid booking confirmation.
Users agree to:
Users acknowledge that failure to comply with these responsibilities may affect booking completion, refund eligibility, dispute resolution, and future use of the Platform.
Users are expected to honour confirmed bookings.
Failure to arrive within the scheduled booking window may result in:
NexDeys reserves the right to implement reasonable no-show prevention measures, including requiring advance payments, Reservation Amounts, additional verification, or account restrictions for repeated no-show behaviour.
Vendors registered on the Platform operate as independent businesses and shall remain solely responsible for the services they offer and perform.
Each Vendor agrees to:
Vendors shall remain solely responsible for the acts and omissions of their owners, employees, agents, contractors, representatives, and staff.
Vendors are solely responsible for all information published through their accounts, including but not limited to:
NexDeys does not independently verify the accuracy of every listing and shall not be liable for inaccuracies, omissions, typographical errors, misleading statements, or outdated information published by Vendors.
NexDeys reserves the right to edit, suspend, reject, or remove listings that violate applicable law, these Terms, or Platform policies.
All vehicle-related services booked through the Platform are independently performed by the respective Vendor.
NexDeys does not physically supervise, direct, inspect, or control the execution of Vendor services.
The Vendor remains solely responsible for:
Nothing contained on the Platform shall be interpreted as creating an employer-employee relationship, partnership, agency, joint venture, or franchise relationship between NexDeys and any Vendor.
NexDeys may conduct verification procedures before onboarding Vendors.
Verification may include:
Such verification is undertaken to improve marketplace reliability and does not constitute a guarantee, certification, endorsement, warranty, or representation regarding the future conduct, financial stability, competence, or quality of any Vendor.
Users acknowledge that they remain responsible for exercising reasonable judgment before engaging any Vendor.
NexDeys may introduce quality standards, service guidelines, customer feedback mechanisms, ratings, inspections, audits, training programmes, or operational policies intended to improve the quality of services available through the Platform.
Such initiatives are designed solely to improve marketplace standards and shall not be interpreted as assuming direct responsibility for Vendor services.
The ultimate responsibility for service execution remains with the Vendor.
Users are encouraged to inspect their vehicle before handing it over for service.
Users should verify, where applicable:
Where reasonably possible, Users are encouraged to document the vehicle's condition through photographs or videos before the commencement of service.
Failure to document the vehicle's pre-service condition may affect dispute resolution.
NexDeys acts solely as a technology marketplace facilitating bookings between Users and independent Vendors.
Accordingly, NexDeys shall not be deemed the provider of the underlying automotive service.
To the maximum extent permitted by applicable law, NexDeys shall not be directly responsible for any claim relating to:
Nothing contained herein limits rights that cannot lawfully be excluded under applicable consumer protection legislation.
Users are solely responsible for removing valuable or confidential items from their vehicles before service.
Such items include, without limitation:
NexDeys shall not be liable for the loss, theft, damage, or misplacement of any such items.
Users should verify that all valuables have been removed prior to handing over the vehicle to the Vendor.
Any warranty, guarantee, assurance, or representation relating to services, replacement parts, accessories, or workmanship shall be provided solely by the respective Vendor unless expressly stated otherwise.
NexDeys does not independently provide warranties regarding Vendor services.
Where a Vendor advertises a warranty through the Platform, responsibility for honouring such warranty shall remain with that Vendor.
Estimated service durations and waiting times displayed through the Platform are intended solely as operational estimates.
Actual service times may vary due to:
Users acknowledge that such estimates do not constitute guaranteed appointment times or completion deadlines.
Users are solely responsible for travelling to and from Vendor locations.
NexDeys shall not be responsible for:
Users should comply with all applicable traffic laws while travelling to Vendor locations.
Following completion of a booking, Users may be permitted to submit reviews and ratings relating to their experience.
Reviews should be:
Users must not submit reviews that are:
NexDeys reserves the right to moderate, edit, remove, or refuse publication of reviews that violate these Terms or applicable law.
Publication of a review does not imply endorsement by NexDeys.
NexDeys is committed to maintaining a safe, respectful, transparent, and trustworthy marketplace for all Users and Vendors.
By using the Platform, you agree to interact respectfully with other Users, Vendors, employees, representatives, customer support personnel, and any person associated with the Platform.
Users and Vendors shall not engage in conduct that:
Repeated violations may result in account suspension or permanent termination.
Users and Vendors shall not directly or indirectly:
NexDeys operates fraud prevention, risk monitoring, and security systems to protect Users, Vendors, and the Platform.
The Company may monitor:
Where suspicious activity is detected, NexDeys may:
Such measures are intended to protect the integrity of the marketplace and shall not be interpreted as an admission of wrongdoing by any User or Vendor.
NexCash is a promotional loyalty and reward programme operated by NexDeys.
Unless expressly stated otherwise:
NexCash may be earned, credited, redeemed, restricted, expired, suspended, modified, or withdrawn in accordance with Platform policies.
Unused NexCash may expire after the period notified by NexDeys.
Upon account closure or termination, unused NexCash may be forfeited unless otherwise required by applicable law.
NexDeys reserves the right to reverse promotional credits obtained through fraud, abuse, technical errors, duplicate accounts, referral manipulation, or violations of these Terms.
NexDeys may introduce referral programmes from time to time.
Participation in any referral programme shall constitute acceptance of the applicable referral terms.
Users shall not:
NexDeys reserves the right to invalidate fraudulent referrals, reverse rewards, suspend accounts, or permanently terminate referral participation.
Unless otherwise expressly stated, all intellectual property rights relating to the Platform are owned by or licensed to NexDeys (OPC) Private Limited.
This includes, without limitation:
Nothing contained in these Terms transfers ownership of any intellectual property to Users or Vendors.
Users receive only a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform strictly in accordance with these Terms.
Users and Vendors may submit reviews, ratings, photographs, comments, service descriptions, logos, profile information, and other content through the Platform.
By submitting such content, you represent that:
You grant NexDeys a worldwide, non-exclusive, royalty-free, transferable licence to host, reproduce, display, store, publish, distribute, and use such content solely for operating, improving, promoting, and maintaining the Platform.
NexDeys reserves the right to remove or refuse any content that violates these Terms or applicable law.
Collection, processing, storage, disclosure, and protection of personal information shall be governed by the NexDeys Privacy Policy.
By using the Platform, Users acknowledge that they have read and accepted the Privacy Policy.
Where there is any conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy shall prevail to the extent of such conflict.
The Platform may integrate with third-party services including, but not limited to:
Such third-party services operate independently of NexDeys.
NexDeys does not control the availability, performance, security, or policies of such third-party providers and shall not be responsible for failures arising solely from their systems.
Use of third-party services may also be subject to the respective provider's terms and privacy policies.
While NexDeys endeavours to maintain uninterrupted availability of the Platform, continuous operation cannot be guaranteed.
The Platform may be temporarily unavailable due to:
NexDeys reserves the right to modify, suspend, discontinue, or replace any feature of the Platform without prior notice where reasonably necessary.
NexDeys reserves the right to suspend, restrict, deactivate, or permanently terminate any User or Vendor account where there is reasonable belief of:
Where reasonably practicable, NexDeys may provide notice before permanent termination.
However, immediate suspension may occur where urgent action is necessary to protect Users, Vendors, payment systems, Platform security, or compliance with applicable law.
Termination of an account shall not affect any accrued legal rights, outstanding payment obligations, pending disputes, or statutory obligations existing prior to termination.
Refunds, cancellations, booking modifications, no-show charges, Reservation Amount treatment, Platform Fee treatment, promotional credits, and NexCash adjustments shall be governed by the NexDeys Refund & Cancellation Policy published on the Platform.
By using the Platform, Users acknowledge that they have read and agreed to the Refund & Cancellation Policy.
Nothing contained herein shall restrict any statutory consumer rights available under applicable law.
NexDeys recognises and respects the rights available to consumers under applicable Indian law.
Nothing contained in these Terms shall exclude, restrict, or limit any consumer rights that cannot legally be excluded under the Consumer Protection Act, 2019, or any other applicable legislation.
Where a dispute arises between a User and a Vendor, NexDeys may, at its discretion, facilitate communication between the parties to assist in resolving the matter. Such facilitation shall not be construed as an admission of liability or an undertaking by NexDeys to resolve or decide the dispute.
To the fullest extent permitted under applicable law, NexDeys (OPC) Private Limited, its directors, officers, employees, affiliates, consultants, agents, licensors, service providers, and partners shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or speculative damages arising out of or relating to:
Subject to applicable law, NexDeys' aggregate liability arising from any claim relating to a specific booking shall not exceed the total amount actually paid by the User to NexDeys in relation to that booking.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
Users and Vendors agree to indemnify, defend, and hold harmless NexDeys (OPC) Private Limited, its directors, officers, employees, affiliates, consultants, agents, licensors, and service providers from and against any claims, demands, actions, proceedings, losses, damages, liabilities, penalties, fines, costs, or expenses (including reasonable legal expenses) arising out of or relating to:
This indemnity shall survive suspension or termination of the account.
The Platform may contain links to third-party websites, applications, products, or services for user convenience.
Such links do not constitute endorsement, recommendation, approval, sponsorship, or representation by NexDeys.
Users access third-party resources entirely at their own discretion and subject to the respective third party's terms and privacy policies.
NexDeys shall not be responsible for the availability, content, accuracy, security, or practices of any third-party website or service.
NexDeys shall not be liable for any delay, interruption, suspension, or failure in performing its obligations where such delay or failure results from events beyond its reasonable control.
Such events include, without limitation:
During the continuation of such events, NexDeys may suspend, modify, or delay services without incurring liability.
These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
All rights and obligations arising under these Terms shall be interpreted in accordance with applicable Indian legislation.
In the event of any dispute arising out of or relating to these Terms or the use of the Platform, the parties agree to first attempt to resolve the dispute amicably through good-faith discussions.
Users are encouraged to contact NexDeys Customer Support before initiating formal legal proceedings.
NexDeys may facilitate communication between Users and Vendors where appropriate; however, such facilitation shall not constitute legal representation or assumption of liability.
Nothing contained herein shall prevent either party from exercising statutory rights available under applicable law.
Subject to applicable law, the courts having jurisdiction over the registered office of NexDeys (OPC) Private Limited shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.
Where exclusive jurisdiction cannot lawfully be imposed, jurisdiction shall be determined in accordance with applicable law.
If any provision of these Terms is determined by a court or competent authority to be invalid, illegal, or unenforceable, such provision shall, to the extent necessary, be deemed severed from these Terms.
The remaining provisions shall continue in full force and effect.
Failure by NexDeys to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Any waiver shall be effective only if made expressly in writing by an authorised representative of NexDeys.
These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Vendor Agreement (where applicable), and any other policies expressly incorporated by reference, constitute the complete agreement between the User, the Vendor (where applicable), and NexDeys in relation to the use of the Platform.
These documents supersede all prior understandings, communications, representations, and agreements relating to the same subject matter.
NexDeys reserves the right to modify, revise, update, or replace these Terms at any time to reflect changes in law, technology, business operations, security requirements, or Platform functionality.
Updated Terms shall become effective upon publication on the Platform unless otherwise stated.
Where required by applicable law or where material changes significantly affect Users' rights or obligations, NexDeys may require renewed acceptance before continued use of the Platform.
Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms.
Any notices, communications, disclosures, or legal correspondence relating to these Terms may be provided through:
Users are responsible for ensuring that their contact information remains accurate and up to date.
For any questions regarding these Terms & Conditions, you may contact:
In accordance with applicable law, NexDeys may appoint a Grievance Officer for handling complaints relating to the Platform.
The name and contact details of the Grievance Officer shall be updated on the Platform upon appointment.
By creating an account, checking the consent checkbox, submitting a booking, registering as a Vendor, making a payment, or otherwise accessing or using the Platform, you acknowledge that:
Electronic acceptance of these Terms shall have the same legal effect as a handwritten signature, to the extent recognised under applicable law.